I'm on PostalMate. What's the actual switch like?
Your customer data moves in one step: open PostalMate System Utilities on your master PC, export Customer Data and Ship To Data as spreadsheets, and email them to support. We run the import for you and deliver it via our cloud sync system. Your customers show up in PostalPoint, and ship-to names and addresses become autocomplete suggestions.
Merchandise is managed through a spreadsheet-style interface, so re-entering or pasting your product list is straightforward.
What about migrating from ShipRite, or from another system entirely?
Contact us with your ShipRite .mdb database file.
Can I move my mailbox records and Form 1583 files?
Send your old mailbox records to us and we'll convert them for you. We can't migrate PS Form 1583, but you can continue using the old forms you have on file until they need updates, then simply use the 1583 tool in PostalPoint's Mailbox manager to complete the new one 100% electronically, no printing required.
Do I have to buy new hardware?
Probably not. PostalPoint supports a wider range of hardware than PostalMate or ShipRite, so your existing equipment is likely to work. PostalPoint natively supports Zebra, Brother QL, TSPL, and EPL2 label printers plus Dymo stamp printers - which covers nearly every thermal label printer on the market, including budget off-brand units and old pre-Zebra Eltron printers. USB scales and barcode scanners work over standard protocols with no drivers. ESC/POS (Epson and compatible/clones) receipt printers are supported, and you can print receipts on your label printer instead if you'd rather not have a second printer.
Check the supported hardware list before you buy anything new.
What operating systems does it run on?
Windows 10 and 11, Linux (Ubuntu, Debian, Mint, Zorin and similar), and macOS on both Apple Silicon and Intel. On Linux, PostalPoint updates itself whenever your computer installs system updates; on Windows and Mac you download and run the new installer when notified.
Can I run PostalPoint alongside my old software during the transition?
Nothing stops you - they're separate programs and PostalPoint bills on what you actually sell through it. Running it on a second register for a week before cutting over is a reasonable way to train staff.
Can I network multiple registers?
Yes, with no per-seat charge. PostalPoint uses a built-in networkable SQLite database, with other database options available for large or complex installations. One store can run an unlimited number of registers, kiosks, and office computers, subject to the seven-retail-computer threshold in the license agreement.
Will my franchise or network program let me use PostalPoint?
Some networks require specific software. PackageHub Business Center currently requires PostalMate or ShipRite; we're in the process of getting approved so PostalPoint can be used officially by PBC franchisees. If you're in another program, check with them first - and let us know, since approval is something we can pursue.
What support do I get?
An online manual, video tutorials, a community forum, email support, and a real phone number: (406) 747-4477. Support is included; there's no support tier to buy. For unusual or time-intensive support issues, we might charge a fee, but you'll be told in advance if that's needed.
What languages, countries, etc are supported?
PostalPoint supports the U.S., including overseas territories like Guam and Puerto Rico, and Canada. You can use PostalPoint in other countries by contacting support.
In PostalPoint's advanced settings, you can customize the language used for you and for customers, setting each one to your choice of English, Simplified English, Spanish, French, Korean, Vietnamese, Chinese, or Tagalog. If you need a language not listed, contact us and we'll add it.