How much does PostalPoint cost?
You pay 10% of the profit you make selling shipping services, billed monthly, and never more than $100 in a single month. If your shipping profit in a calendar month is over $1,000, you're on the Store plan at a flat $100. Under $1,000 and you're back on Starter automatically - there's nothing to switch, cancel, or renegotiate.
If you make $100 in shipping profit during a month, your bill is $10. If you make nothing, you're not billed at all.
What counts as "profit" for billing purposes?
Net revenue on shipping: the sale price your customer paid, minus what the carrier charged you. PostalPoint's built-in transaction tracking calculates it.
The fee applies to:
USPS tracked shipping and mailing services (untracked First-Class Mail is excluded)
Shipping services from other carriers - FedEx, UPS, DHL, Canada Post, Purolator, and so on
Mailbox rent, merchandise sales, packing services, printing and faxing, notary fees, and other non-shipping revenue are not part of the fee calculation.
Is there a setup, onboarding, or training fee?
No. Downloading, installing, configuring, and getting help are free. PostalMate charges $295 for onboarding; we charge nothing.
Are there hidden fees or add-on charges?
Not from us. You pay up to $100 a month, period - kiosk mode, mailbox management, the plugin system, cloud email notifications, and software updates are all included.
You will have costs from third parties we don't control: your postage provider (usually EasyPost), your credit card processor, and your hardware. EasyPost has begun charging its own monthly fee (around $20) for using your existing UPS or FedEx accounts through their platform. We have no control over that and are working on alternatives.
What if I use PostalPoint mostly as a cash register and not for shipping?
If your shipping revenue is unusually low compared to your overall transaction volume - for example, you're running PostalPoint primarily as a POS for merchandise - we may set a $20 minimum monthly charge. The normal 10% fee is charged in addition, and the combined total still can't exceed $100 per month.
How do I pay?
Two options, chosen when you sign up:
Automatic ACH debit (US only) - enter your bank details on the signup form or in the PostalPoint settings
Monthly e-invoice - a payment fee of about $3 is added
If you don't provide bank details, or an ACH debit fails, we'll email you an invoice instead. Invoices are due within 15 calendar days of the invoice date.
What happens if a payment bounces?
You're responsible for any bank or processor fees we incur from a returned ACH debit, bounced check, declined card, or chargeback, up to a maximum of $50 per transaction. We may also cancel the ACH authorization and switch you to invoicing without notice.
Is there a contract? How long am I locked in?
The license agreement runs for one year and renews automatically unless either party gives written notice at least 15 days before the renewal date.
Because billing is usage-based, a month where you don't sell shipping is a month you don't pay us.
Can I try it before I commit to anything?
Yes. Download and install PostalPoint with no billing details and no license key. Most features work for evaluation and testing. You need a license key to print real labels, and you won't be billed unless you're actually using PostalPoint to earn revenue.
There's also an online demo if you want to click around before installing anything.
Do I need a separate license for each store?
Yes. The agreement is per-location and is tied to the street address you enter on the signup form. Each location needs its own agreement.
Satellite locations where PostalPoint is used only for back-office work - reports, accounting, payroll, employee management - don't count as separate locations.
How many computers can I install it on?
As many as you want. If you need more than seven configured for retail use at one location, contact us for permission; that may come with additional monthly fees. Back-office-only installs don't count toward the seven.
What happens to my license if I sell the store?
The license isn't transferable. New owners get a 30-day grace period after the ownership change, then need to execute their own agreement.
Does PostalPoint take a cut of my credit card processing?
No. Your merchant account is your own relationship with Stripe, Square, Helcim, or whoever you use. We don't touch the processing rate and don't mark it up.
Do I get billed for postage I buy for my own use?
Yes, and this catches people out. If you buy or sell a service at a discount - including postage for your own shipments - the fee is still calculated from the sale price PostalPoint would have charged a retail customer.
Who do I pay for postage - PostalPoint or the carrier?
Postage is usually purchased through your EasyPost account and billed by EasyPost or your carrier, depending on your EasyPost account details. PostalPoint bills you only for the software.